If you find a stray cat within the Airdrie city limits, please contact the Airdrie Animal Services Centre (AASC). Animal Services manages found cat cases in the area.

To report a stray cat, contact Municipal Enforcement's 24-hour dispatch line at (403) 948-8888. A Community Peace Officer will assist and ensure the animal is safely transported to AASC.

Residents may also visit the centre during public hours: Monday, Wednesday, and Saturday from 10:00 AM to 3:00 PM.

Animal Services support is available seven days a week through dispatch.

If you find a stray dog, please contact Airdrie Bylaw Services at (403) 948‑8888.

They can arrange pickup or transportation to a safe facility.

If the dog is injured during business hours, please call Bylaw first to confirm if you can bring the dog to us for assessment before transport.

We cannot accept or treat wildlife. Please contact the Alberta Institute for Wildlife Conservation (AIWC) for all wildlife concerns.

AIWC Contact Information:

• Phone: (403) 946‑2361

• Website: www.aiwc.ca

When calling AIWC, you will most likely reach voicemail—please do not hang up. Leave a detailed message with:

• The type of animal you found

• Its condition or visible injuries

• Your location

• Your name and phone number

Their team closely monitors messages and will return your call promptly. Do not bring wildlife to City Centre Animal Hospital, as we are not permitted to treat or house wildlife.

When hares are born, they are fully furred, have open eyes, and have no scent, allowing them to stay well camouflaged from predators. Their mother deliberately leaves them alone most of the time, returning only to feed them. This keeps predators from being drawn to the babies by the mother’s scent.

If you find a baby hare by itself and it appears healthy and uninjured, this is perfectly normal. Please leave it where it is. The mother is nearby and will return once it is safe to do so.

If the baby hare is injured, visibly sick, or has been attacked by another animal, please contact the Alberta Institute for Wildlife Conservation (AIWC) for assistance.

If you find a stray or injured animal outside our business hours:

For cats and dogs: Please contact Municipal Enforcement's 24-hour dispatch line at (403) 948-8888. A Community Peace Officer will assist and ensure the animal is safely transported to AASC.

For wildlife: Call AIWC (403) 946‑2361 and leave a detailed voicemail following their instructions.

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. However, emergencies can happen, and we are here for you during unexpected times. For this reason, occasional appointment delays are inevitable. Please understand that we make a sincere attempt to see each client on time.

We will confirm your appointment before the scheduled date. If you are unable to keep your appointment, please call to cancel at least 24 hours in advance. While we understand that things come up, we require notice when you are unable to keep an appointment. This allows other patients to be seen if you no longer need your appointment time. Because we want to help as many pets as possible, there may be a penalty after multiple no-call, no-show appointments (such as billing for a physical exam fee).

For the safety of all animals in our care, we require that all vaccinations be up to date for animals being admitted into the hospital for the day for surgery, dental procedures, or boarding. For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

To prescribe medications, we are required to establish and maintain a valid veterinarian-client-patient relationship. This means your pet must have been examined by one of our veterinarians within the past 12 months.

All prescriptions are provided at the discretion of our veterinarians, who must determine that the medication is appropriate and in your pet's best interest based on their current health and medical history.

For your pet's safety, certain medications require routine physical examinations and/or blood testing to monitor for effectiveness and potential side effects. Depending on your pet's condition, the medication requested, or the length of time since it was last prescribed, we may require an examination before authorizing a new prescription or renewing an existing one.

Our goal is to ensure that every medication is prescribed safely and appropriately while providing the highest standard of care for your pet.

Payment is due in full at the time services are provided.

For your convenience, we accept Visa, Mastercard, American Express, Interac/Debit, Apple Pay, and cash.

We are also happy to work with most pet insurance providers. While payment remains the responsibility of the pet owner at the time of service, we can assist with completing and submitting insurance claim forms as needed.

For clients who prefer to spread the cost of veterinary care over time, we partner with third-party financing providers, including Petcard, Humm, and Scratchpay. Approval and payment plans are subject to each provider's terms and eligibility requirements.